Planning Rules 2020

  • The responsibility to make schedule changes in the Zaycare app lies solely with the parent; we do not take responsibility for information being updated late. WhatsApp, SMS, text, and email are not acceptable forms of notification for absent days or booking extra days.
  • Absent days cannot be financially compensated nor exchanged with already booked contract days. For example, if Monday is a contract day, then a voucher may not be used for a future Monday; if Tuesday is a contract day, then a voucher may not be used for a future Tuesday, etc.
  • Contracted flexible days, half days (07:30-13:00 // 13:00-18:30), or any other type of days cannot be extended with vouchers nor will vouchers be awarded for shortened contract days.
  • Days booked "Extra" are final; vouchers for extra days are forfeited if cancelled.
  • Extra days are always based on our standard times and standard pricing.
  • Vouchers for 100% of the value of a missed contract day (expressed in hours) are awarded only if the schedule change was requested in Zaycare at least 24 hours from 07:00 in advance, excluding weekends).
  • Vouchers for 25% of the value of a missed contract day (expressed in hours) are awarded only if the schedule change was requested in Zaycare within 0 - 24 hours and before 7:00 of the contract day (excluding weekends).
  • No voucher is awarded for marking the day absent on the contract day after 7:00.
  • Vouchers can be used when booking extra days that are previous days in the same week of the missed day OR in the future, valid for 30 days after the cancelled contract day.
  • Vouchers from a cancelled Monday may not be used for a day in the week earlier; vouchers from a cancelled Monday may only be used after that Monday.
  • Booking extra days is only possible provided there is space available.
  • The cash back bonus option applies only to Vacation or Not Coming status planned at least 30 days in advance.
    • 2% cash back bonus option for contracts 1 - 3 full days per week
    • 5% cash back bonus option for contracts 4 - 5 full days per week
  • Booking extra days is only possible provided there are no outstanding payments.
    • i) The bonus options are disabled if a monthly payment remains outstanding.
    • ii) After a 45-day late period, we reserve the right to cancel the privilege of the cash back bonus and/or the voucher bonus completely.
    • iii) Paying the outstanding amount in full re-activates the privilege of the cash back bonus and/or voucher bonus as of the date of payment.
    • iv) The choice you make for cash back bonus or voucher bonus is final and cannot be changed at a later date.
  • The voucher system and the cash back system are a bonus on top of our regular service; we reserve the right to change the rules at any time.
  • If you change more than 25% of your fixed schedule in a particular month, we reserve the right to switch you to our flex tariff; be advised this may lead to higher costs.

What's new in 2020?

  • Vouchers can now also be used when booking extra days that are previous days in the same week of the missed day. However, vouchers from a cancelled Monday may not be used for a day in the week earlier; vouchers from a cancelled Monday may only be used after that Monday.

  • Vouchers are now expressed in hours, not in euros. For example, a full day is 11 hours. A voucher for a full day is therefore expressed as 11 hours. No worries! This change doesn't mean you get any less or more than last year; just a different way to display the information in Zaycare.

  • We now offer the cash back bonus option, which applies only to Vacation or Not Coming status planned at least 30 days in advance.

    • 2% cash back bonus option for contracts 1 - 3 full days per week
    • 5% cash back bonus option for contracts 4 - 5 full days per week
  • Booking extra days is only possible provided there are no outstanding payments.

    • i) The bonus options are disabled if a monthly payment remains outstanding.
    • ii) After a 45-day late period, we reserve the right to cancel the privilege of the cash back bonus and/or the voucher bonus completely.
    • iii) Paying the outstanding amount in full re-activates the privilege of the cash back bonus and/or voucher bonus as of the date of payment.
    • iv) The choice you make for cash back bonus or voucher bonus is final and cannot be changed at a later date.