Changing Days & Using Vouchers

At Teddy Kids, we’re flexible! We want to create a childcare schedule that works for your family. If you need to make any changes to your schedule, let us know as soon as possible.

What is a contract day?

Contract days are the days of the week that your child regularly attends, which is agreed upon once your contract starts.

For example, you may request a contract for just one day a week, such as Mondays. Mondays are considered your contract days and therefore every Monday of the month is considered booked for your child. In addition, a voucher cannot be applied for a future Monday, since that day of the week is already a regularly booked contract day for your child.

What is a missed day?

A missed day is a day that your child does not attend a regularly booked contract day, for whatever reason, including illness, vacation, personal circumstances, etc.

Read more about missed days here.

What is an extra day?

An extra day is a day that you book for your child outside of their regular booked contract days.

For example, if your contract states that your child attends every Monday, but next week you require that your child come on Monday, but also Wednesday and Thursday in addition, then you may book these two extra days provided there is space available and that the schedule change was requested at least 1 workday (24 Hours from 07:00, excluding weekends) in advance.

Read more about extra days here.

What is a voucher?

At Teddy Kids, we’re flexible! We understand that cancellations happen for all sorts of reasons. We therefore award vouchers if you cancel a contract day in time. The value of that missed day may be applied to future days, which are outside of your contract.

For example, if your contract states that your child attends every Monday, but next week your circumstances require that your child come on Tuesday instead, then you may apply a voucher from the Monday to the Tuesday. A voucher may not be applied to a future Monday, however, since that day of the week is a regular contract day for your child.

Some basic rules about vouchers:

  • Using vouchers is only possible outside of your regular booked contract days. If your child is booked for every Monday of the month, for example, then you may not apply a voucher for a future Monday. Your child is already booked for every Monday.
  • Vouchers are valid for 30 days from the cancelled day.
  • Vouchers from cancelled contract days become applicable from the date of the cancelled contract day. For example, if you cancel October 15th, then you may only apply a voucher for October 16th or later. This is true even if you cancelled the October 15th contract day one day or one week or one month in advance.
  • Booking extra days is only possible provided there is space available.
  • Booking extra days is only possible provided that the schedule change was requested at least 1 workday in advance (24 hours from 07:00, excluding weekends).
  • Booking extra days is only possible provided there are no outstanding invoices.
  • There is no extra charge from Teddy Kids to book extra days.

How do vouchers work?

One full day of childcare is worth, for example, €91.

If you cancel a day on time, you receive a 100% voucher, or €91.

If you cancel a day late (within 0 - 24 hours), you receive a 25% voucher, or €22.75.

You can use that voucher to book extra days in future, within 30 days.

At the end of the month you have:

contract price
+
extra day price
-
vouchers
---------------------------
=
total price to pay

How do I take advantage of vouchers if my child has a contract for 5 days a week?

If your child attends childcare full time, then extra days are unfortunately not available for you. However, the number 1 benefit of a full-time contract is that your child’s space is guaranteed for every day we are open. We have room for your child whenever you need it!

Keep in mind too that even families with part-time contracts are not always able to make use of vouchers for booking extra days. Vouchers are considered a bonus, which may or may not end up being applied for future use.

Finally, don’t forget to take advantage of the Dutch government subsidy, kinderopvangtoeslag, which may provide significant benefits to your family. If both parents work or study in the Netherlands, then 99% of the time you are eligible for childcare subsidies. You can apply for government subsidies for 33-90% of the total cost, depending on income. See Tax Authorities Kinderopvangtoeslag page to make a sample calculation.

Read more from Teddy Kids about the Dutch childcare subsidy here.

What other rules apply to missed days, extra days and vouchers?

  • The responsibility to inform Teddy Kids of missed days lies solely with the parent; we do not take responsibility for information being updated late.
  • Missed days cannot be financially compensated nor exchanged with already booked contract days. For example, if Monday is a contract day, then a voucher may not be used for a future Monday; if Tuesday is a contract day, then a voucher may not be used for a future Tuesday, and so on.
  • Contracted flexible days, half days (07:30-13:00 // 13:00-18:30), or any other type of days cannot be extended with vouchers nor will vouchers be awarded for shortened contract days.
  • Days booked "Extra" are final and will not be awarded vouchers.
  • Extra days are always based on our standard times and standard pricing.
  • 100% of the value of a cancelled contract day is reserved for future use only if the schedule change was requested in Zaycare at least 1 workday in advance (24 hours from 07:00, excluding weekends).
  • Vouchers from cancelled contract days are valid for 30 days after the cancelled contract day.
  • Vouchers from cancelled contract days becomes applicable from the date of the cancelled contract day, not before. For example, if you cancel October 15th, then you may only apply a voucher for October 16th or later. This is true even if you cancelled the October 15th contract day one day or one week or one month in advance.
  • Booking extra days is only possible provided there is space available.
  • Vouchers for extra days is only awarded provided that the schedule change was requested at least 1 workday in advance (24 hours from 07:00, excluding weekends).
  • Booking extra days is only possible provided there are no outstanding invoices.
  • There is no extra charge from Teddy Kids to book extra days.
  • If you change more than 25% of your fixed schedule in a particular month, we reserve the right to switch you to our flex tariff; be advised this may lead to higher costs.

Note- If you have more than a month outstanding in dues, the right to book extra days or use vouchers is suspended.
Note - The voucher system is a bonus on top of our regular service; we reserve the right to change the rules at any time.