Making Payments

Why is the payment due in advance?

Paying in advance reserves your child’s space at Teddy Kids and enables us to offer you unmatched flexibility with your child's schedule. You will therefore receive a pro forma invoice, a “good faith estimate” of the childcare services that will be provided based on your booked contract days.

What is a pro forma invoice?

Paying in advance reserves your child’s space at Teddy Kids and enables us to offer you unmatched flexibility with your child's schedule. You will therefore receive a pro forma invoice, a “good faith estimate” of the childcare services that will be provided based on your booked contract days.

For example, if your contract agreement states that your child is booked for two full days a week in daycare, then you will receive an invoice for the month that assumes full attendance for those regularly booked contract days, and only those days, for every week in that month. A pro forma invoice calculation for such a contract would therefore look something like this for the month of September:

You would therefore be asked to pay for these 8 days in advance. The final figure will be made available at the end of every month, based on days reserved and the following possible fluctuations:

  • Number of days in the month
  • Cancelled days & extra days
  • Changes to your contract

Note! If you book extra days in addition to your child's regularly booked contract days, then you may be asked to make additional payments for those extra days. It may also be possible to apply vouchers to those extra days. Read more here about changing days and using vouchers.

When are monthly payments due?

You will receive a pro forma invoice for the coming month where payment is due on 25th of the previous month. For example, the bill for September is due August 25th.

Note! A €25 administrative fee will be applied to late or cancelled payments.

How can I make payments?

We accept cash, direct debit, bank transfer, iDEAL and BitCoin. Our preferred payment method is direct debit (‘automatische incasso’). Read more about how to set up direct debit payments here.

Is direct debit available?

Yes! This is our preferred payment method. Read more about how to set up direct debit payments here.

Why am I paying a different amount every month?

This can be for several reasons. The monthly cost is not fixed and can fluctuate based on:

-Number of days in the month
-Cancelled days & extra days
-Changes to your contract
-Paying on Average versus Actual (See the section Fee Types.)

Why am I making more than one payment a month?

Since your pro forma invoice is an estimate of future services, there may be cases where the actual price must be adjusted later, after that month has passed.

For example, you may have booked extra days, resulting in an additional payment request. Or you may have cancelled days, resulting in vouchers, which may be used within 30 days from the cancelled contract day, provided there is space available and that the schedule change was requested in Zaycare at least 1 workday in advance (24 hours from 07:00, excluding weekends).

Read more about changing days and using vouchers here.

Where can I find my invoice?

Every month you will receive an email from Teddy Kids with a link to that month's invoice. You can also go directly to your child's profile and then click on the Invoice tab to see all invoices for the year.

How can I see the payments I've made?

Go to your child's profile and then click on the Wallet tab to see all transactions.

Oops, I paid the wrong invoice. Can it be refunded?

No worries if you pay the wrong invoice. All payments received are attributed first to any open balances. If there are no open balances, the payment will be attributed to future months.

I made a payment but I don’t see it in Zaycare. What do I do?

We're here for you! If you make a payment and don't see it, let us know and we'll look into it for you.

Hmm… Something is still incorrect!

  • Did you have cancelled days? Were they cancelled in time?
 (You can check this by scrolling to the bottom any given month.)
  • Remember to check extra day price after vouchers have been applied. 
(You can find that by clicking on any month and look just above Total Price.)
  • You can only apply vouchers for days in the future.
 For example, if you cancel April 15th, you can only apply a voucher for any day after April 15th, not before.

Have you checked everything you can on your own and still feel something is amiss? Just send us a message and will take a look and get it all sorted.

More here: https://help.teddykids.nl/article/19/april-1st-2019--zaycare-20