Billing

What is the estimated total for the month?

Once your contract begins, Teddy Kids calculates a “good faith estimate” of your childcare usage for every month. This monthly estimate is based on your reserved hours for each month, or usage.

For example, if your contract states that your child is booked for three full days a week in daycare, then you will see an estimate in Zaycare for that usage for those reserved hours for the whole month. Here’s a sample view from Zaycare:

When are payments due?

Payments are expected in advance, by the 25th of the previous month. The payment for February is due on January 25th, and so on.

Paying in advance reserves your child’s space at Teddy Kids and enables us to offer you unmatched flexibility with your child's schedule, our full package of services, and more! Like, lots of cool experiences and lessons and fun and fabulousness.

Why is there more than one payment per month?

At the end of the month, any remaining balance will be listed in Zaycare. A balance remaining can occur for a few reasons, such as and not limited to:

  • number of days in the month
  • any cancelled days
  • any extra days
  • used vouchers
  • changes to your contract
  • changes in school schedules (strikes, study days, shortened days, to name a few).

So, remaining balances are very common!

Where can I find the amount in Zaycare?

Every month, on or around the 20th of the month, you will receive an email from Teddy Kids with a link to Zaycare to find that month's estimated total, or usage, as we're calling it.

You can also go directly to your child's profile and check the usage for each day, each month, and the whole year. Here’s a sample view from Zaycare:

Why do I see underpayments and over payments after I have paid?

Underpayments and overpayments occur due to the energy company style billing we use — the estimated total based on reserved hours, or usage.

An estimate of total usage is prepared in advance, based on the expected costs for the following month, a “good faith estimate” of attendance based on your reserved hours.

Changes can and will affect the estimate. A balance remaining can occur for a few reasons, such as and not limited to:

  • number of days in the month
  • any cancelled days
  • any extra days
  • used vouchers
  • changes to your contract
  • changes in school schedules (teacher strikes, study days, shortened days, to name a few).

Can I really see all my information in Zaycare?

At Teddy Kids we believe in maximum transparency.You have constant access to your account and all payment information that we have on record through Zaycare. Through Zaycare, you have the power! Parents can and should inspect your account. Log in and check it out!

Should you find any error, please inform us immediately so we may investigate at admin@teddykids.nl.

Can you help me further?

Is there a problem with Zaycare? Admin wants to hear about it! Do you see a problem with your billing or payments? Let us know and we'll fix it. Need a bit of extra tutoring in using Zaycare? Stop by the office, we offer free classes. :)

Contact admin@teddykids.nl to schedule an appointment.