Teddy Kids offers something special that you won't get with any other creche. Swap days!

Awesome! How do I get swap days?

  1. Using the Planning tab in Zaycare, you can select days and mark your child as Not Coming
    (you can tell your child's teacher as well, but make sure to double check yourself in Zaycare!).

  2. Click on the invoice for the month in which you cancelled days, you should see those days
    listed at the bottom as Cancelled Days (Swaps).

Thanks, I did all of that, why are the swap days not being counted?

  • First, have a look at the invoice for the month in which you cancelled the days and check at the bottom if they were cancelled In Time, (meaning at least 24 hours ahead).

  • Then have a look at the top of the invoice just above Total Price and you will see Extra Day
    Price After Swaps. There you will see the calculation with the extra days.

  • You can also try in the Planning tab where it says Apply Credits.

Keep in mind

  1. From June 1st, swap days are valid for 30 days
  2. If I cancel April 15th, I can not swap that day for April 14th. 30 days from April 15th.
  3. Credit from cancelled days becomes applicable from the cancelled day!

Thanks, but something is truly off.

We are here for you! If you have tried on your own and something is still not right, just send admin a message and we will be more than happy to have a look for you!

Read more about how swaps work in the link below:

Swap help section