Payments

Why are the payments due in advance?

Paying in advance reserves your child’s space at Teddy Kids and enables us to offer you unmatched flexibility with your child's schedule. You will therefore receive a pro forma invoice, a “good faith estimate” of the childcare services that will be provided based on your booked contract days.

What is a pro forma invoice?

Paying in advance reserves your child’s space at Teddy Kids and enables us to offer you unmatched flexibility with your child's schedule. You will therefore receive a pro forma invoice, a “good faith estimate” of the childcare services that will be provided based on your booked contract days.

For example, if your contract agreement states that your child is booked for two full days a week in daycare, then you will receive an invoice for the month that assumes full attendance for those regularly booked contract days, and only those days, for every week in that month. A pro forma invoice calculation for such a contract would therefore look something like this for the month of September:

You would therefore be asked to pay for these 8 days in advance. The final figure will be made available at the end of every month, based on days reserved and the following possible fluctuations:

  • Number of days in the month
  • Cancelled days & extra days
  • Changes to your contract

Note! If you book extra days in addition to your child's regularly booked contract days, then you may be asked to make additional payments for those extra days. It may also be possible to apply vouchers to those extra days. Read more here about changing days and using vouchers.

When are monthly payments due?

You will receive a pro forma invoice for the coming month where payment is due on 25th of the previous month. For example, the bill for September is due August 25th.

Note: €25 administrative fee applied for late & cancelled payments.

Why am I making more than one payment a month?

Since your pro forma invoice is an estimate of future services, there may be cases where the actual price must be adjusted later, after that month has passed.

For example, you may have booked extra days, resulting in an additional invoice. Or you may have cancelled days, resulting in vouchers, which may be used within 30 days, provided there is space available and that the schedule change was requested in Zaycare at least 1 workday in advance (24 hours from 07:00, excluding weekends).

Read more about using vouchers here.

Oops, I paid the wrong invoice. Can it be refunded?

No worries if you pay the wrong invoice. All payments received are attributed first to any open balances. If there are no open balances, the payment will be attributed to future months.

Why am I paying a different amount every month?

This can be for several reasons. The monthly cost is not fixed and can fluctuate based on:

  • Number of days in the month
  • Cancelled days & Extra days
  • Changes to your contract
  • Paying on Average versus Actual (Read more in the section Fee Types).

Why do I see a payment request after booking an extra day?

If you book an extra day for your child, you have the option of paying for that extra day immediately or paying later. If you have direct debit ("automatische incasso") enabled, then the payment for the extra day will be deducted that day.

If you book extra days in the current month and choose the option to “Pay Later”, then the payment for that extra day will be noted in Zaycare as overdue. This “overdue” alert appears because our billing policy requires invoices to be paid in advance, by the 25th of the previous month. For example, the payment for the month of September is due by August 25th.

If you book an extra day for your child in September, after already paying the September monthly invoice, then you will accrue an additional payment request for that extra day. Of course, we understand that plans change and our balance system allows for changes such as booking extra days. This “overdue” payment is therefore due in 30 days from the day you booked the extra day.

Remember, whenever possible, all days for one month should be paid in the previous month.

Read more about booking extra days here.

Hmm… Something is still incorrect!

  • Did you have cancelled days? Were they cancelled in time? 
(You can check this by scrolling to the bottom any given month.)
  • Remember to check the price of extra days after vouchers have been applied. 
(You can find that by clicking on any month and look just above Total Price.)
  • You can only apply vouchers to days in the future.
 For example, if you cancel April 15th, you can apply a voucher for any day after April 15th, not before.

Have you checked everything you can on your own and still feel something is amiss? Just send us a message and will take a look and get it all sorted.